FAQ

Have questions? Check the FAQ to see if it's already been asked. If not, reach out to us via our contact form and we'll get back to you as soon as we can!

When will Journal 3: Special Edition be back in stock?
-Unfortunately, the answer is likely never. The book was limited to 10,000 copies (initially 1,000!) and it's turned into quite a collectible. Disney Books would be the one to contact regarding making more but they have shown no interest in doing anymore. The only way to get one now is the aftermarket at an above MSRP.

What about other out of stock items?
-We try to continuously stock products that run out as much as we can. However, if a manufacturer discontinues an item, or is vaulted, we can no longer get anymore in. For items we make as exclusives, some require a very high investment and quantity so these are forced to be a limited run.
-Robbie's Hoodie is being worked on with the manufacturer. Enough of you have asked that I've had to put a note here now about it.

When will I receive my package?
-Update: 9/9/2021. Currently, do to an overwhelming amount of orders, some packages are taking upwards of four weeks to ship out. I am packing and taking orders every day as efficiently as I can. I appreciate your patience while I work to get caught up.
-Packages are normally processed and sent out within 2-3 days of ordering if everything is in stock. Items are typically shipped on Monday, Wednesday, and Friday. During holiday seasons or busy times like new product releases where there's a lot of orders, packages are shipped daily.
-Please note: At checkout, you may see times that say 2 days or 3-7 days for your shipping options. These are estimated travel times to arrive to your door once in the hands of the local post office and do not factor in processing or business days. If you need your package by a specific date, please send a message about your order and we'll see how we can best accommodate you.
-We cannot guarantee a specific delivery date as you never know what will happen to a package once it's shipped.

Do you ship worldwide?
-Yes! We ship to anywhere. Based in the east United States, we ship via USPS or UPS to many different countries. Note, due to COVID-19, delivery to some countries is temporarily suspended or heavily delayed. Check USPS or UPS if you're not sure you can still receive shipments or reach out to us for further clarification.
-Currently, it is also highly recommended to choose USPS Priority or UPS Expedited for international postage. Both options are more expensive than than USPS First Class if available but have much shorter delivery times and more prioritized tracking details.
-Update: 10/1/2021. USPS services to Australia and New Zealand have been temporarily suspended. The only option for your package to ship at the moment would be UPS. If you place an order selecting a suspended service at checkout, you will be contacted about your options to proceed regarding your order.
-Update 11/1/2021. Due to packages continuing to be indefinitely delayed and lost, orders going forward to Mexico will only be able to ship UPS.

Why is international shipping so expensive?
-Prices are calculated by postal carriers by weight. Heavier items, like books, will be more to ship. Sometimes our automated calculations may be off as we err on the side of caution. If your package is in a cheaper tier to ship, we will refund the difference. If you want to double check a shipping price for an item, contact us!
-Please note, your country may charge an import or duty fee independent of any shipping charges you've already paid for your order before it can be delivered. You are responsible for paying this fee to receive your package.

What is your return policy?
-If you aren't satisfied with your item, you can send it back for a full refund of the item's purchase price as long as it's in the same condition. Note that opened mystery boxes, blind bags, or trading cards cannot be returned for the original purchase price if opened. 
-The initial shipping and return shipping costs are not refunded unless there is an error on our part. This would include the incorrect item being sent or an item being damaged during transit. Please contact us first if you have questions regarding your order or item so we can attempt to resolve your issue.
-If you are outside the US and your package is returned because it is left unclaimed, the shipping costs are not refunded. A tracking number is provided when your order ships so you can stay aware of its status in transit.
-If you are inside the US and your package is returned because you did not provide the right address or it was incomplete (wrong number, missing apartment, etc), the shipping costs are not refunded.

Where do I send my return to?
-You can mail your items back to the following address. If you did not want the package and it is not open, you can write "RETURN TO SENDER" on the package and hand it over to your postal carrier. Otherwise, you may need to pay return shipping if not otherwise covered by our return policy. Please notify us of the return so we can expect the package.

TheMysteryShack
PO Box 1401
Harrisburg, NC 28075 

How long will it take to receive my refund?
-Typically, refunds are sent within 3-5 business days of your item being received and processed.

What if I have more questions?
-You can reach out to us using the contact form